Shipping policy

Shipping Policy

Effective Date: February 1, 2026

1. Introduction

At Baseline Wellness (“we,” “us,” or “our”), we aim to provide a transparent and reliable shipping experience. This Shipping Policy outlines how orders placed through https://www.baselinewell.com are processed, shipped, and delivered.

2. Shipping Destinations

United States

We currently ship to addresses within the United States.

Future Expansion

We may expand shipping destinations in the future. Updates will be posted on our Website.

3. Shipping Costs

Standard Shipping

Shipping costs are calculated and displayed at checkout.

Promotions such as free shipping on qualifying orders may be offered from time to time and will be clearly disclosed.

Please note: Free or standard shipping promotions may not apply to oversized, freight-delivered, or white-glove items.

4. Order Processing

Processing Time

Orders are typically processed within 3–5 business days, excluding weekends and holidays.

Order Cut-Off

Orders placed after 5:00 PM EST will begin processing the next business day.

Processing time does not include shipping or delivery time.

5. Estimated Delivery Times

Standard Parcel Shipping

  • Standard Shipping: Estimated 3–5 business days

  • Expedited Shipping (if available): Estimated 1–2 business days

Large or Freight-Delivered Items

High-ticket items such as saunas, sleep systems, massage chairs, or other large equipment may require freight delivery or white-glove service. Delivery timelines for these items vary by manufacturer and location and will be communicated separately when applicable.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or logistical factors beyond our control.

6. Shipping Methods & Carriers

We work with reputable carriers, including but not limited to:

  • USPS

  • UPS

  • FedEx

  • Freight and specialty delivery partners (for large items)

Tracking information will be provided via email once your order ships.

7. Order Tracking

Once shipped, you will receive an email containing:

  • Carrier name

  • Tracking number

  • Tracking link

If you need assistance, contact support@baselinewell.com.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your order is delayed beyond the estimated delivery window, please contact us. If a shipment is confirmed lost, we will work with the carrier to resolve the issue and offer a replacement or refund as appropriate.

8.2 Damaged Packages

If your order arrives damaged:

  • Photograph the packaging and product

  • Contact us within 7 days of delivery

We will coordinate a replacement or refund once the claim is verified.

9. Missing Items

If an item is missing from your order:

  • Contact us within 7 days of delivery

  • Provide your order number and details

We will resolve the issue promptly.

10. Address Accuracy

Customers are responsible for providing accurate shipping information.

If a package is returned due to an incorrect address:

  • Additional shipping charges may apply

  • Delivery delays may occur

11. Third-Party Fulfillment

Some products are shipped directly from third-party manufacturers or fulfillment partners. Delivery timelines, carrier selection, and handling requirements may vary by product.

Baseline Wellness is not responsible for delays caused by third-party carriers or manufacturers once an item has shipped.

12. Returns & Refunds

Returns are governed by our Return and Refund Policy. Shipping fees, freight charges, and white-glove delivery services are non-refundable unless the return is due to our error or a verified defect.

13. Chargebacks & Fraud Protection

Unauthorized chargebacks submitted without contacting Baseline Wellness may result in account restrictions. We reserve the right to contest disputes and provide documentation to payment processors.

14. Contact Information

For shipping-related questions, contact:

Baseline Wellness
440 Monticello Avenue, Suite 1802
Norfolk, VA 23510
Email: support@baselinewell.com
Phone: +1-757-695-8823
Customer Service Hours: Monday–Friday, 9:00 AM–7:00 PM EST

15. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes take effect upon posting to the Website.