Billing Terms and Conditions

Billing Terms and Conditions

Effective Date: 02-01-2026

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Baseline Wellness ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

  • Prices: All prices for products and services are listed in USD and are subject to change without prior notice.

  • Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, Discover, American Express, etc.

  • Electronic Funds Transfer (EFT)/ACH Payments

  • PayPal

  • [Other Payment Methods, e.g., Apple Pay, Google Pay]

2.3 Payment Due Date

  • Payment is due and authorized at the time of purchase unless otherwise stated in writing.

3. Invoicing

  • Invoices are issued electronically upon completion of purchase unless otherwise agreed for approved business accounts.

  • Delivery Method: Invoices will be sent electronically via support@baselinewell.com to the contact information provided by the Customer.

  • Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up-to-date.

4. Disputed Charges

  • Notification Period: If you dispute any charges on your invoice, you must notify us in writing within 14 days of the invoice date.

  • Contact Information: Disputes should be sent to support@baselinewell.com and include the invoice number and details of the dispute.

  • Resolution: We will investigate and resolve billing disputes promptly.

5. Refunds and Credits

  • Policy Reference: Refunds or credits are provided in accordance with our Refund Policy.

  • Processing Time: Any approved refunds will be processed to the original payment method within 14 days.

6. Taxes

  • Sales tax will be calculated and collected where required by law.

7. Billing Errors

  • Corrections: If we discover a billing error, we will correct it promptly.

  • Overcharges: If you have been overcharged, we will refund or credit the overcharged amount.

8. Payment Security

  • Data Protection: All payment information is handled securely in compliance with industry standards.

  • Payment Processor: We use [Specify Payment Gateway/Processor] to process payments and do not store your credit card information on our servers.

  • SSL Encryption: Transactions are secured using Secure Socket Layer (SSL) encryption technology.

9. Changes to Billing Terms

  • Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.

  • Notification of Changes: Changes will become effective upon posting the updated Terms on our website at https://www.baselinewell.com.

  • Acceptance of Changes: Continued use of our services after any such changes constitutes acceptance of the new Terms.

10. Limitation of Liability

  • Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.

11. Governing Law

  • Jurisdiction: These Terms are governed by the laws of the United States, without regard to its conflict of law principles.

  • Venue: Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in the United States.

12. Fulfillment and Product Responsibility 

  • Baseline Wellness curates and sells performance optimization products that may be fulfilled by third-party manufacturers or vendors. Delivery timelines, warranties, installation, and product performance are governed by the terms of the respective manufacturer unless otherwise stated. Baseline Wellness is not responsible for delays, defects, or damages caused by third-party fulfillment providers.

13. Contact Information

For any questions or concerns regarding billing, please contact us:

  • Company Name: Baseline Wellness

  • Address: 440 Monticello Avenue, Suite 1802, Norfolk, Va 23510

  • Email: support@baselinewell.com

  • Phone: +1-757-695-8823

  • Website: https://www.baselinewell.com

14. Entire Agreement

These Billing Terms and Conditions, along with our [Terms of Service] and [Privacy Policy], constitute the entire agreement between you and Baseline Wellness regarding billing matters and supersede all prior agreements.

Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.

 

Experience Behind the Platform

Baseline Wellness is informed by more than 18 years of experience in the wellness and performance industry, where movement, recovery, and stress regulation have been central to helping individuals sustain demanding lifestyles. That experience shapes the philosophy behind the platform.

Baseline Wellness is a retail platform specializing in infrared saunas, red light therapy systems, and recovery technologies designed to support long-term performance and resilience. The products we feature are selected to support:

• nervous system regulation

• muscle recovery and physical restoration

• circulation and metabolic support

• mental clarity and stress management

• long-term resilience for demanding lifestyles

Rather than treating wellness as an occasional reset, Baseline Wellness focuses on tools that help individuals maintain their baseline; consistently and intentionally.

SHOP BASELINE WELLNESS

Partnership Inquiries

For partnership inquiries, please contact us at support@baselinewell.com