Return & Cancellation Policy
Baseline Wellness Return & Cancellation Policy
At Baseline Wellness, we partner with premium wellness manufacturers that each maintain their own warranty and return policies. Because our products vary in size, shipping method, and intended use, return and warranty policies differ by product category and manufacturer.
We encourage customers to review the product-specific warranty and return information on each product page before placing an order. If you have any questions, our team is happy to assist you prior to purchase.
Infrared Sauna Purchase
Order Cancellations
Orders may be cancelled within 24 hours of purchase for a full refund.
After 24 hours, orders are processed and prepared for shipment and can no longer be cancelled.
Returns & Eligibility
We accept return requests within 30 days of delivery, subject to the conditions below:
- Products must be unused, unassembled, and in original packaging
- A Return Merchandise Authorization (RMA) must be requested and approved prior to return
- Returns without an RMA will not be accepted
Please note:
Products that have been assembled and/or used are not eligible for return.
Return Costs & Fees
Due to the size and freight requirements of our saunas, the following costs apply to all returns:
- Original outbound shipping costs
- Return (inbound) shipping costs
- 20% restocking fee (for opened but unused items)
- Any applicable handling, storage, or routing fees
Please note: Our pricing for all products includes the cost of freight delivery. In the event of a return, original delivery costs are non-refundable and will be deducted from the total refund amount.
Return shipping costs are often higher than initial delivery due to the size and specialized freight handling required for sauna products.
Inspection & Refunds
All returned items must be received and inspected before a refund is issued.
- Items must be returned in original packaging and condition
- Baseline Wellness reserves the right to deny or adjust refunds if items show signs of damage or misuse
Once approved, refunds will be issued within 5 business days
Our Commitment to You
We understand that purchasing a sauna is an investment. Our goal is to ensure you select the right product the first time.
We encourage all customers to connect with our team prior to purchase to ensure the right fit. For guidance on sizing, setup, or electrical requirements, we’re here to support you every step of the way.
Need Assistance?
For return requests or product questions, please contact us at:
support@baselinewell.com
Recovery Technology Products
(Includes NovaaLab Products)
Returns
NovaaLab products purchased through Baseline Wellness are intended for personal wellness use.
Because these products are sold through Baseline Wellness as an authorized reseller, standard satisfaction or "change of mind" returns are not accepted.
If you have questions before purchasing, we encourage you to contact our team. We're happy to help you select the recovery solution that best fits your wellness goals.
Damaged or Defective Products
If your NovaaLab product arrives damaged or you believe it has a manufacturing defect, please contact NovaaLab Support directly at support@novaalab.com.
To assist with your claim, please have your proof of purchase from Baseline Wellness available. NovaaLab may also request photographs of the product and packaging as part of the claims process.
2-Year Manufacturer's Warranty
All NovaaLab products purchased through Baseline Wellness include a 2-Year Manufacturer's Warranty covering defects in materials and workmanship.
Your warranty begins on the date of purchase from Baseline Wellness and is fully transferable to you as the original purchaser.
Healix Infrared Products
(Applies to the HEALiX Infrared Sauna Blanket and HEALiX Revive PEMF Mat.)
Order Cancellations
Orders may be cancelled prior to shipment. Once an order has shipped, it becomes subject to HEALiX's Satisfaction Guarantee and Warranty Policy.
45-Day Satisfaction Guarantee
HEALiX products purchased through Baseline Wellness are backed by a 45-Day Satisfaction Guarantee.
If you are not completely satisfied with your purchase, please contact Baseline Wellness within 45 days of delivery to begin the return process. We will work directly with HEALiX to assist with your request.
Damaged or Defective Products
If your HEALiX product arrives damaged or develops a manufacturing defect, please contact Baseline Wellness within 45 days of delivery.
To help us process your claim as quickly as possible, please include:
- Your order number
- A description of the issue
- Photos of the product and any visible damage
Our team will work directly with HEALiX to review your claim and coordinate the appropriate resolution, which may include replacement parts, a replacement product, or a return under the manufacturer's policies.
2-Year Manufacturer's Warranty
All HEALiX products purchased through Baseline Wellness include a 2-Year Manufacturer's Warranty, covering defects in materials and workmanship under normal residential use.
