Return & Cancellation Policy

Baseline Wellness Return & Cancellation Policy

At Baseline Wellness, we are committed to delivering high-quality recovery products designed to support your long-term performance and well-being. Due to the size, nature, and logistics of our sauna products, we ask that all customers review the following policy carefully before purchasing.

Order Cancellations

Orders may be cancelled within 24 hours of purchase for a full refund.

After 24 hours, orders are processed and prepared for shipment and can no longer be cancelled.

Returns & Eligibility

We accept return requests within 30 days of delivery, subject to the conditions below:

  • Products must be unused, unassembled, and in original packaging
  • A Return Merchandise Authorization (RMA) must be requested and approved prior to return
  • Returns without an RMA will not be accepted

Please note:
Products that have been assembled and/or used are not eligible for return.

Return Costs & Fees

Due to the size and freight requirements of our saunas, the following costs apply to all returns:

  • Original outbound shipping costs
  • Return (inbound) shipping costs
  • 20% restocking fee (for opened but unused items)
  • Any applicable handling, storage, or routing fees

Please note: Our pricing for all products includes the cost of freight delivery. In the event of a return, original delivery costs are non-refundable and will be deducted from the total refund amount.

Return shipping costs are often higher than initial delivery due to the size and specialized freight handling required for sauna products.

Inspection & Refunds

All returned items must be received and inspected before a refund is issued.

  • Items must be returned in original packaging and condition
  • Baseline Wellness reserves the right to deny or adjust refunds if items show signs of damage or misuse

Once approved, refunds will be issued within 5 business days

Our Commitment to You

We understand that purchasing a sauna is an investment. Our goal is to ensure you select the right product the first time.

We encourage all customers to connect with our team prior to purchase to ensure the right fit. For guidance on sizing, setup, or electrical requirements, we’re here to support you every step of the way.

Need Assistance?

For return requests or product questions, please contact us at:
support@baselinewell.com

Experience Behind the Platform

Baseline Wellness is informed by more than 18 years of experience in the wellness and performance industry, where movement, recovery, and stress regulation have been central to helping individuals sustain demanding lifestyles. That experience shapes the philosophy behind the platform.

Baseline Wellness is a retail platform specializing in infrared saunas, red light therapy systems, and recovery technologies designed to support long-term performance and resilience. The products we feature are selected to support:

• nervous system regulation

• muscle recovery and physical restoration

• circulation and metabolic support

• mental clarity and stress management

• long-term resilience for demanding lifestyles

Rather than treating wellness as an occasional reset, Baseline Wellness focuses on tools that help individuals maintain their baseline; consistently and intentionally.

SHOP BASELINE WELLNESS

Partnership Inquiries

For partnership inquiries, please contact us at support@baselinewell.com