Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

Yes. Baseline Wellness is an authorized retailer of carefully selected wellness and recovery products from trusted manufacturers. We partner with brands that share our commitment to quality, reliability, and customer support, so you can shop with confidence knowing you're purchasing genuine products backed by applicable manufacturer warranties.

Shipping times vary by manufacturer and product. Orders ship directly from our supplier network within a few business days. Estimated delivery timeframes are provided on individual product pages whenever available.

Due to the size and nature of many wellness products, return eligibility varies by manufacturer. Please review our Return & Cancellation Policy before purchasing. Once certain products have been opened or assembled, they may no longer be eligible for return.

Please inspect your shipment upon delivery. If your order arrives damaged, contact us within 48 hours at support@baselinewell.com with photos of the damage so we can work with the manufacturer to resolve the issue as quickly as possible.

No. Baseline Wellness products are intended to support general wellness, recovery, and performance. They are not intended to diagnose, treat, cure, or prevent any disease. Please consult your healthcare provider before beginning any new wellness routine.

Our Buying Guides are designed to help you compare options based on your wellness goals, available space, and lifestyle. If you need additional guidance, we're happy to help you choose the recovery solution that best fits your needs.

Yes. All of the products include manufacturer warranties. Warranty coverage varies by brand and product, and applicable warranty information is included with each product where available.

Many of our premium wellness products include free standard shipping within the contiguous United States. Shipping details are listed on each product page before purchase.

We accept major credit cards and other secure payment methods available through Shopify Checkout. Available payment options, including buy now pay later options, are displayed during checkout.

We're here to help! If you have questions before or after your purchase, please contact us at support@baselinewell.com or by phone (757) 695-8823 during normal business hours. We look forward to assisting you.